Service Technician Apprentice

Ring's End, Inc. • Stratford, CT

1d

About The Position

Ring's End, Inc. is seeking a determined full-time Service Technician Apprentice. The apprentice supports technicians with service work on doors, windows, and other millwork. Typical duties include preparing the service van and parts for scheduled jobs, assisting at job sites under the technician’s direction, cleaning up and disposing of jobsite waste, and keeping the van and shop organized. The role also includes computer-based work such as managing email, updating job statuses in the Vinyl software system, looking up and ordering parts, and processing service worksheets. The apprentice is expected to continuously learn and take classes toward becoming a Service Technician.

Requirements

• Be flexible and adaptable to changes.
• Follow directions while assisting with repairs of various millwork.
• Communicate clearly and concisely, verbally and in writing, with internal and external customers, vendors, and vendor representatives.
• Have familiarity with hand tools and their use in repairing doors and windows.
• Be able to climb a ladder and work safely in high areas.
• Have computer skills to look up and order parts, enter information into proprietary software, and write and respond to email.
• Be able to lift and carry heavy and/or bulky parts.
• Have a positive attitude, be goal-oriented and self-motivated, build customer relationships, communicate effectively, and present oneself professionally.

Responsibilities

• Load and unload service vans.
• Organize parts in storage areas and service vans, and keep the shop neat and clean.
• Communicate with vendors to order parts.
• Communicate with coworkers.
• Help customers understand the work to be performed and contact customers with job status updates.
• Clean job sites before, during, and after scheduled work.
• Consult with technicians about other ways to complete tasks.
• Help build hide-a-ways and repair millwork in the warehouse.
• Update jobs in the Vinyl system.
• Continuously self-educate and take classes to become a Service Technician.
• Assist technicians with identifying and loading parts needed for the day's scheduled jobs.
• Follow the technician's directions at job sites and anticipate tools needed to complete work safely and efficiently.
• Return jobsite garbage to the warehouse and dispose of it in the appropriate dumpsters.
• Clean and organize the service van for the next day.
• Manage email and process service worksheets provided by technicians.

Benefits

• Traditional and Roth 401(k)
• 3% 401(k) safe harbor company contribution and profit sharing
• Various medical insurance plans
• FSA and DCA
• Employee discounts on products and materials
• Life and accidental death and dismemberment insurance
• Long- and short-term disability
• Paid holidays
• Paid time off (PTO)
• Employee assistance program
• Legal counseling program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed