Service Technician and Advisor
About The Position
As a Trek Service Technician/Advisor, you care for customers’ bikes so they can enjoy riding them. You troubleshoot and perform repairs and service on a variety of bikes, install accessories selected by customers for new bikes, and work with new models before they reach the sales floor. You build relationships with customers who rely on you to keep their equipment working properly. The role closely supports the Service Manager; when the Service Manager is unavailable, you serve as the department’s customer-facing representative. Trek is seeking someone with strong customer service skills and a willingness to learn. The position involves regularly speaking with customers to evaluate problems and recommend repairs, and emphasizes hospitality, communication, leadership, and problem-solving. The job is located at the Trek Store in Walled Lake. The hourly compensation range is $17.00–$22.00.
Requirements
- Self-motivation, a positive and team-focused mentality, and willingness to help with any task.
- Excellent hospitality, including a warm and approachable manner, strong listening skills, and a desire to help customers, including during busy periods.
- Strong communication skills.
- Attention to detail and an interest in tinkering and problem-solving.
- Eagerness to learn bicycle servicing.
- Willingness to continually learn appropriate service methods and new technologies.
Responsibilities
- Troubleshoot and service a variety of bikes.
- Install accessories selected by customers for their new bikes.
- Build relationships with customers and help keep their bikes and equipment working properly.
- Evaluate customer-reported issues and recommend repairs.
- Support the Service Manager and represent the service department to customers when the Service Manager is unavailable.
- Continue learning proper bicycle service methods and new technologies.
Benefits
- Competitive health care, with PPO and HDHP medical plan options.
- Dental insurance.
- Vision insurance.
- Flexible Spending Accounts (FSA).
- Free life insurance and optional term life insurance.
- Competitive vacation package.
- 401(k) with match.
- Employee Stock Ownership Plans (ESOP).
- 12 weeks of maternity leave with 100% pay.
- Paid company holidays.
- Tuition reimbursement up to $15,000 for undergraduate and master’s programs.
- Employee discounts on all products.
- Partner retail discounts.
- Flexible and fun company culture.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
