Sale and Service Advisor

Sun Auto Tire and Service • Austin, TX

1d • $17 - $20 • Onsite

About The Position

The Sales and Service Advisor is a key customer contact in an automotive service and tire shop. The advisor greets customers, listens to their vehicle concerns, recommends appropriate services, and guides them through the experience from check-in to checkout. The role suits someone who enjoys customer service, sales, and problem-solving in a fast-paced environment. No technician experience is required; training is provided on products, services, and tools that support customers and the store team.

The position is based in McNeil, Texas, and is full-time, with a stated pay range of $17.00 to $20.00 per hour. The schedule is flexible and may include weekends as needed. The work takes place in an automotive shop and retail service environment, with exposure to noise, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and temperature variations. Physical demands include standing for up to eight hours per day, walking, regularly bending and kneeling, and lifting up to 70 pounds frequently.

Sun Auto Tire & Service describes itself as a growing family of automotive service and tire brands. It highlights a values-driven culture, a sense of belonging, quality work, learning opportunities, and support for teammates. The company promotes from within and offers development toward Assistant Store Manager, Store Manager, and other field leadership roles. It is an Equal Employment Opportunity employer.

Requirements

• Customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
• Professional appearance and ability to represent the brand positively with customers and teammates.
• Strong customer service, communication, and active listening skills.
• Ability to work in a process-driven environment and follow company service standards.
• Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
• Ability to explain service recommendations, estimates, timelines, warranties, and declined work clearly and professionally.
• Ability to manage competing priorities involving customers, technicians, and store leadership in a fast-paced environment.
• Valid driver’s license and successful completion of a Motor Vehicle Records check.
• Ability to work a flexible schedule, including weekends as needed.
• Must be at least 18 years old.

Nice To Haves

• Previous Service Advisor experience or other retail automotive sales experience.
• Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
• ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
• State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, listen to their needs, and build trust.
• Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend appropriate products and services.
• Explain maintenance, repair, tire, warranty, and financing options clearly.
• Prepare accurate estimates, work orders, and invoices in the point-of-sale system.
• Keep customers informed about service status, timing, and cost.
• Work with technicians and store leadership to manage workflow and keep repairs on track.
• Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
• Make post-service follow-up calls to check customer satisfaction and encourage return visits.
• Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE practices.
• Work a flexible schedule, including weekends as needed, and follow company values and policies.

Benefits

• Competitive pay with bonus or commission opportunities.
• Paid training and hands-on development.
• Medical, dental, and vision benefits.
• Paid time off.
• Employee discounts.
• Career advancement opportunities, including growth toward Assistant Store Manager, Store Manager, and other field leadership roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed