Sale and Service Advisor

Sun Auto Tire and Service•Spring, TX

21h•Onsite

About The Position

The Sales and Service Advisor is a key customer contact at Sun Auto Tire & Service, greeting customers, listening to vehicle concerns, recommending services, and guiding customers through the experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive retail service environment. No technician experience is required; paid training is provided on the company’s products, services, and customer-support tools. The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains service and payment options; prepares estimates, work orders, and invoices; and keeps customers informed about status, timing, and cost. The advisor also coordinates with technicians and store leadership, supports appointment scheduling and checkout, conducts follow-up calls, and helps maintain a clean, safe, customer-ready store while following safety procedures and company policies. The position is located in Spring, Texas, is full-time, and pays $16.00 to $20.00 per hour. The schedule is flexible and may include weekends as needed. Sun Auto offers paid training, hands-on development, benefits, paid time off, employee discounts, and career advancement opportunities.

Requirements

Customer-focused, organized, comfortable with sales conversations, and able to learn automotive products and services.
Professional appearance and ability to represent the brand positively with customers and teammates.
Strong customer service, communication, and active listening skills.
Ability to work in a process-driven environment and follow company service standards.
Ability to learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Ability to clearly and professionally explain service recommendations, estimates, timelines, warranties, and declined work.
Ability to manage competing priorities in a fast-paced environment.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Ability to work a flexible schedule, including weekends as needed.
Must be at least 18 years old.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License, where applicable, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options to customers.
Prepare accurate estimates, work orders, and invoices using the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check satisfaction and encourage return visits.
Help maintain a clean, safe, customer-ready store and follow safety procedures and required PPE practices.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.