Service Technician 2

Tennant Company•Stoneham, MA

2d•$30 - $44•Onsite

About The Position

Tennant Company is hiring a Service Technician 2 to maintain, troubleshoot, and repair battery-powered, engine-powered, and robotic Tennant products, as well as similar competitor models, at customer facilities. The technician diagnoses equipment issues and determines the repairs needed to return equipment to operation, providing customers with quality communication and workmanship. The role involves performing preventive maintenance and troubleshooting mechanical, electrical, hydraulic, and combustion-engine systems. The technician owns a service territory, plans daily schedules, contacts customers to arrange service, and communicates expectations, estimated timelines, billing, and future service needs. The position also requires maintaining service and business records, keeping company property organized and clean, following safety protocols and using proper PPE, and collaborating with sales, customer service, technical assistance, field service support, and other technicians. The position is based in Stoneham, Massachusetts, and follows a Monday–Friday schedule. The listed pay range is $29.54–$44.31. Tennant provides a company service vehicle, cell phone, tablet, uniforms, specialty tools, and comprehensive training.

Requirements

High school diploma or equivalent.
Valid driver's license and ability to meet Tennant Company driving policy requirements.
2–3 years of experience troubleshooting and repairing mechanical and electrical systems.
2–3 years of experience reading and interpreting electrical schematics.
2–3 years of experience using hand and power shop tools, equipment, and diagnostic devices such as multimeters and voltmeters.
2–3 years of experience using a personal computer, Microsoft Office Suite, and email.
Ability to lift 60 pounds; items over 60 pounds require assistance, and occasional lifting may involve items up to 90 pounds.
Ability to frequently sit, stand, twist, reach, push, pull, bend, stoop, kneel, or squat.
Ability to drive a van to and from customer sites daily, including frequent driving of more than three hours per day.

Nice To Haves

Vocational schooling in automotive, diesel, or electrical fields.
Experience with electro-mechanical equipment systems and components, such as automotive equipment, forklifts, appliances, golf carts, or hospital equipment.
Previous experience in a field service position.
Previous experience working directly with customers.

Responsibilities

Perform preventive maintenance on customer-owned Tennant products and similar competitor models.
Troubleshoot and repair mechanical, electrical, hydraulic, and combustion-engine problems.
Plan daily service activities within an assigned territory and contact customers to schedule service.
Communicate service expectations, timeline estimates, billing, and future service needs to customers.
Create and maintain records of service activities and business reporting documentation.
Keep Tennant Company property clean and organized, including the company vehicle, tools, parts, inventory, and equipment.
Follow safety protocols and use proper personal protective equipment.
Collaborate with sales, customer service, technical assistance, field service support, and other technicians.

Benefits

Performance-based incentives.
Comprehensive benefits package, eligible on the first day of employment.
Company service vehicle.
Cell phone and tablet.
Uniforms.
Specialty tools.
Comprehensive training, including ride-along, virtual, and factory-based training.
401(k) with a 100% match up to 6%.
Paid vacation time.
Up to 8 paid company holidays and 3 personal holidays per year.
Multiple medical plan options.
Dental coverage.
Vision coverage.
Wellness rewards.
Family support programs.
Company-paid disability insurance.
Company-paid life insurance.
Employee Assistance Program.