Service Technician 2
About The Position
The Service Technician 2 organizes and maintains safe service areas at the facility. The role sells parts and performs advanced service repairs and fabrication work. It also involves discussing repairs, installations, and solutions with customers, and ensuring regularly used shop supplies are available through communication with management. The technician services, repairs, and installs accessories on new and used trailers, truck beds, trailer tow vehicles, and snowplows. The role includes inspecting and repairing mechanical and electrical components, performing multi-point and visual safety inspections, completing warranty work and documentation, and maintaining accurate service records. The technician also sells parts and service, quotes work, assists customers with trailer hookups, assembles and moves trailers, and helps maintain parts inventory.
Requirements
- High school diploma or equivalent (GED).
- Proven ability to weld using MIG and oxy-acetylene.
- Valid driver’s license.
- Must be available to work Monday through Saturday and overtime as needed.
Nice To Haves
- Associate degree or trade school diploma preferred.
- Two to three years of applicable work experience preferred.
Responsibilities
- Perform service, repair, and accessory installation on new and used trailers, truck beds, trailer tow vehicles, and snowplows.
- Partner with the supervisor to maintain the service schedule.
- Examine, test, adjust, and repair bearings, lights, wiring, and brake assemblies of trailers and tow vehicles.
- Replace and repair worn and defective parts.
- Lay out drills, screws, rivets, and welds to repair, replace, or install parts and accessories on trailers, truck beds, tow vehicles, and snowplows.
- Install wood or metal flooring.
- Perform multi-point inspections to assess customer service and parts needs.
- Confer with customers in person and by phone; write and read work orders.
- List needed parts, estimate costs, plan work procedures using parts lists, technical manuals, and diagrams, and quote service work.
- Sell parts and service.
- Help customers hook up trailers.
- Perform visual safety inspections, including lights, safety chains, and decking.
- Perform warranty service and complete required documentation.
- Complete service paperwork or computer system entries accurately and on time.
- Maintain the service parts log and submit it to management as required.
- Assist with store parts inventory, including purchasing parts and supplies, receiving purchase orders, and conducting cycle counts.
- Assemble trailers.
- Park and move trailers.
- Maintain the organization and safety of service areas and communicate with management to maintain supplies of regularly needed shop items.
- Perform other duties as assigned.
Benefits
- $3,500 sign-on/retention bonus available.
- Competitive hourly pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
