Service Technician 2

Tennant Company • Stoneham, MA

1d • Onsite

About The Position

Tennant Company is hiring a Service Technician 2 to maintain, troubleshoot, and repair battery-powered, engine-powered, and robotic Tennant products, as well as similar competitor models, at customer facilities. The technician diagnoses equipment issues and determines the work needed to return equipment to operation, providing customers with quality communication and craftsmanship.

The technician manages a service territory and plans daily work, including contacting customers to schedule service. The role also involves keeping customers informed about service expectations, estimated timelines, billing, and future service needs; documenting service activities and business reports; maintaining company property; following safety protocols and using appropriate personal protective equipment; and collaborating with internal partners and other technicians.

The position is based in Stoneham, Massachusetts, and follows a Monday–Friday schedule. Daily travel to customer sites by van is required, including frequent driving periods of three or more hours. The posted pay range is $29.54–$44.31 per hour.

Requirements

• High school diploma or equivalent.
• Valid driver's license and ability to meet Tennant Company driving policy requirements.
• 2–3 years of experience troubleshooting and repairing mechanical and electrical systems.
• 2–3 years of experience reading and interpreting electrical schematics.
• 2–3 years of experience using hand and power shop tools, equipment, and diagnostic devices such as multimeters and voltmeters.
• 2–3 years of experience using a personal computer, MS Office Suite, and email.
• Ability to lift 60 pounds; most items weigh between 2 and 20 pounds. Assistance should be provided for items over 60 pounds.
• Ability to occasionally lift items weighing up to 90 pounds.
• Ability to frequently sit, stand, twist, reach, push, pull, bend, stoop, kneel, or squat during the workday.
• Ability to drive a van to customer sites daily, including frequent driving time of three or more hours.

Nice To Haves

• Vocational schooling in automotive, diesel, or electrical subjects.
• Experience or knowledge working on electro-mechanical equipment systems and components, such as automotive equipment, forklifts, appliances, golf carts, or hospital equipment.
• Previous experience in a field service position.
• Previous experience working directly with customers.

Responsibilities

• Perform preventative maintenance on customer-owned Tennant products and similar competitor models.
• Troubleshoot and repair mechanical, electrical, and hydraulic systems, as well as combustion engine problems.
• Diagnose equipment issues and determine the work needed to get equipment operating again.
• Manage the assigned territory and plan daily schedules, including contacting customers to schedule service activities.
• Communicate with customers about service expectations, estimated timelines, billing, and future service needs.
• Create and maintain records of service activities and business reporting documentation.
• Keep company property clean and organized, including the company vehicle, tools, parts, inventory, and equipment.
• Follow safety protocols and use appropriate personal protective equipment.
• Collaborate with sales, customer service, technical assistance, field service support, and other technicians.
• Drive a van to and from customer sites.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package with multiple medical plan options, available from the first day of employment.
• 401(k) with a 100% match up to 6%.
• Paid vacation time.
• Up to 8 paid company holidays and 3 personal holidays per year.
• Dental and vision coverage.
• Wellness rewards.
• Family support programs.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Company service vehicle.
• Cell phone and tablet.
• Uniforms and specialty tools.
• Comprehensive training, including ride-along, virtual, and factory-based training.
• Monday–Friday schedule and work-life balance.
• Opportunities for growth and meaningful recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED