Service Tech II @ Georgetown Heights (Georgetown, TX)

WB•Georgetown, TX

1d•Onsite

About The Position

The Service Tech II supports the upkeep and resident experience of the Georgetown Heights community by completing hands-on repairs, preventative maintenance, and responsive service. The role works closely with Service Coordinators and onsite teams to maintain community safety, meet quality standards, and provide courteous service to residents. The technician completes scheduled maintenance and inspections, troubleshoots and repairs issues across residential systems and finishes, and prepares homes for move-in and market readiness within established budgets and timelines. The role also responds to urgent maintenance situations when scheduled, maintains detailed work-order records, communicates task updates and unresolved issues, and helps coordinate supplies and inventory. The position reports to the office or community daily and follows an assigned schedule that may include weekends and holidays.

Requirements

High school diploma or equivalent.
Strong background in residential construction and remodeling across multiple trades.
Valid driver's license, valid insurance, and reliable work transportation.
EPA Type II or Universal certification.
Experience with drywall, texturing, painting, and basic mechanical systems, including HVAC, electrical, plumbing, appliances, and irrigation systems.
Experience with stairs, gates, fences, patios, and railings.
Experience with roofing and ceiling leaks.
Experience with interior and exterior lights and fans.
Experience with flooring, doors, cabinets, windows, sliding glass doors, and locks.
Knowledge of applicable codes, municipal bylaws, inspections, estimating, and planning.
Working knowledge of Microsoft Office and high proficiency using handheld smart devices such as an iPad.
General knowledge and experience reading, writing, and evaluating project specifications and technical scopes of work.
Ability to access, enter, and retrieve information using a computer or electronic device.
Ability to sit or stand for extended periods and move throughout the work environment, including stairs and construction sites.
Ability to lift or move items weighing up to 25 pounds, or team lift items weighing up to 50 pounds.

Responsibilities

Complete scheduled quarterly and seasonal preventative maintenance.
Check HVAC systems and replace filters quarterly; replace smoke detector batteries quarterly; and adjust irrigation settings seasonally.
Respond promptly to resident service requests and diagnose and repair minor and major maintenance issues.
Notify TBD Service Coordinators immediately when a repair cannot be completed or additional materials are needed.
Complete scheduled move-out inspections and move-in orientations.
Prepare homes for the market within established budgets and timelines while meeting quality expectations.
Be available for scheduled emergency maintenance calls during regular work hours or after hours and respond immediately to urgent situations such as water leaks, power outages, and HVAC failures.
Maintain accurate records of maintenance and repair activities, including work orders, materials used, and hours worked.
Provide detailed updates to TBD Service Coordinators on completed tasks and outstanding issues.
Communicate professionally and courteously with residents, address concerns, and support resident satisfaction.
Provide customer service and proactively support residents and onsite team members.
Collaborate with other departments to coordinate maintenance activities and support community operations.
Follow safety protocols, standard operating procedures, and guidelines.
Monitor and request maintenance supplies, tools, and equipment; keep inventory organized and maintained.
Report to the office or community daily and follow the assigned schedule, which may include weekends and holidays.