Service Tech 1

Rite-Hite•Milwaukee, WI

About The Position

At Arbon Equipment, a Rite-Hite Company, the Service Tech 1 inspects, repairs, maintains, and installs customer equipment in the field, delivering service that meets customer needs and reflects the company’s commitment to customer service. The work is primarily performed individually, though small teams may sometimes be involved. As skills and knowledge develop, the technician may guide less experienced Service Technicians through complex field problems and help train them on installation, service, repair, and administrative procedures. The role requires completing service-related paperwork accurately using handheld devices or paper backup forms, following company and customer safety requirements, and maintaining the communication and operating standards in the Field Service Technician Handbook. The technician operates a service vehicle in accordance with DOT driver qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools. Occasional domestic overnight travel (under 20% annually) may be required for training or supporting customers at other offices. The position has no supervisory responsibilities.

Requirements

High school diploma or GED.
One to five years of experience repairing and servicing hydraulic, mechanical, and electrical equipment.
Valid driver’s license.
Pass a DOT medical exam and meet applicable driver qualification standards at all times.
Ability to read and interpret safety rules, blueprints and schematics, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammatic instructions and solve problems involving several concrete variables in standardized situations.

Responsibilities

Inspect, repair, maintain, and install customer equipment promptly and properly, meeting or exceeding customer expectations.
Develop and maintain good customer relations in keeping with the company’s customer-service commitment.
Comply with company policies and safety guidelines, as well as customer-specific requirements and work-site directions.
Perform field installation, inspection, and repair efficiently while meeting customer needs.
As skills and knowledge develop, guide less experienced Service Technicians through complex field problems and train them in field installation, service, repair, and administrative procedures.
Accurately complete service tickets, timesheets, open job tracking forms, safety analysis sheets, and other required paperwork using handheld devices or paper backup forms.
Maintain compliance with operating and communication standards in the Field Service Technician Handbook.
Operate a service vehicle in compliance with DOT Driver Qualification standards and use truck-based cranes, forklifts, welders, torches, and power and hand tools.
Work with other company departments to coordinate activities and maximize customer satisfaction.
Travel domestically overnight occasionally for training or customer support at other offices, as required.
Perform other duties as assigned.