Service Tech 1

Rite-Hite • Milwaukee, WI

7d

About The Position

Arbon Equipment, a Rite-Hite Company, is seeking a Service Tech 1 to inspect, repair, maintain, and install customer equipment in the field while delivering high-quality customer service. The work is primarily performed individually, though technicians may sometimes work in small teams. As their skills and knowledge develop, technicians may guide or train less experienced service technicians on field installation, service, repair, and administrative procedures.

The role requires completing service documentation using handheld devices or paper backup forms, following company and customer safety requirements, meeting field service and communication standards, coordinating with other company departments, and operating a service vehicle and job-related equipment. Occasional domestic overnight travel of under 20% annually may be required for training or to support customers at other offices. Other duties may be assigned. This role has no supervisory responsibilities.

Requirements

• High school diploma or GED.
• One to five years of experience repairing and servicing hydraulic, mechanical, and electrical equipment.
• Valid driver’s license.
• Pass a DOT medical examination.
• Meet applicable driver qualification standards at all times.
• Ability to read and interpret safety rules, blueprints and schematics, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and speak effectively before customer or employee groups.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
• Ability to apply common-sense understanding to written, oral, or diagram-based instructions and solve problems involving several concrete variables in standardized situations.

Responsibilities

• Inspect, repair, maintain, and install customer equipment promptly and properly while meeting or exceeding customer expectations.
• Develop and maintain good customer relations consistent with the company’s customer-service commitment.
• Comply with company policies and safety guidelines.
• Perform field installation, inspection, and repair efficiently while meeting customer needs; work individually or occasionally in small teams.
• As skills and knowledge develop, guide or train less experienced service technicians in field installation, service, repair, and administrative procedures.
• Accurately complete field-service paperwork, including service tickets, timesheets, open job tracking forms, and safety analysis sheets, using handheld devices or paper forms as needed.
• Follow the operation and communication standards in the Field Service Technician Handbook.
• Operate a service vehicle in compliance with DOT Driver Qualification standards, and operate truck-based cranes, forklifts, welders, torches, and power and hand tools.
• Follow customer-specific requirements, policies, safety guidelines, and directions at work sites.
• Coordinate and communicate with other company departments to maximize customer satisfaction.
• Travel occasionally overnight within the United States for training or to support customers at other offices, if required.

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• Well-being program with an opportunity to receive an extra day off.
• 401(k) retirement savings program with company match.
• Profit sharing.
• Paid holidays, vacation time, and personal/sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED