Service TM

Michaels Stores•Scottsdale, AZ

11d•Onsite

About The Position

The Service Team Member delivers friendly customer service, helps customers shop and locate products, and provides solutions. The role ensures a fast and friendly checkout experience while completing truck unloading and merchandise duties throughout the store to maintain recovery standards and fulfill Michaels’ Brand Promises. The position also supports store operations, including omni-channel orders, stocking, planograms, merchandise recovery, in-stock optimization, safety and shrink programs, and compliance with company policies and procedures. Team members are cross-trained in Custom Framing sales and production and may perform other duties as assigned. This role is in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants must meet applicable federal, state, and local job requirements. Team members in this role must be at least 16 years old. Michaels provides reasonable accommodations to qualified individuals with disabilities.

Requirements

Must be at least 16 years old.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide a fast and friendly checkout experience and handle cash according to standards.
Promote the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery.
Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others in an accepting and respectful manner, maintain a positive attitude in difficult situations, promote company vision and values, and serve as a positive role model.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.