Seasonal Service TM

Michaels•Studio City, CA

12d•Onsite

About The Position

The Seasonal Service TM delivers friendly customer service, helps customers shop and locate products, and provides solutions. The role ensures customers receive a fast, friendly checkout experience and supports store operations, including truck unloading, stocking, merchandise recovery, store maintenance, and maintaining a well-merchandised and in-stock store. Team Members also support online order fulfillment, customer engagement programs, safety and shrink initiatives, and company policies and procedures. The position is cross-trained in Custom Framing sales and production and may perform other duties as assigned. The position is based in a public retail store. Public areas are climate controlled, though some stock rooms may not be. Work may take place outdoors when retrieving shopping carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. The role requires standing and moving throughout the store, frequent bending, lifting, carrying, reaching, and stretching, lifting heavy boxes, and accessing high shelves using a ladder or similar equipment. Michaels requires team members in this role to be at least 16 years old. The total base pay range is $18.42–$21.40, and the position may be eligible for overtime compensation under applicable state and local laws.

Requirements

Must be at least 16 years old.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

Retail and/or customer service experience is preferred.

Responsibilities

Help customers shop, locate products, and find solutions.
Provide fast and friendly checkout service and handle cash according to standards.
Engage customers regarding the Rewards program and Private Label Credit Cards, and complete enrollments.
Educate customers about the Voice of Customer (VOC) survey.
Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in truck unloading, stocking, and planogram (POG) processes.
Complete merchandise recovery and maintenance, including returns/go-backs and general store recovery.
Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
Support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
Interact with others respectfully, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model for other Team Members.
Cross-train in Custom Framing sales and production.
Perform other duties as assigned.