Service Team Member - 6022

El Pollo Loco • Clovis, CA

12d

About The Position

The Service Team Member ensures “Best in Class” customer service from start to finish. The role helps prepare food, maintains cleanliness, greets and assists customers with orders, processes orders efficiently, uses suggestive selling, and handles payment and cash transactions accurately and professionally. Team members work collaboratively with restaurant colleagues and management to meet operational goals, maintain a positive work environment, and uphold company standards. Food preparation may include assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments, in strict compliance with company recipes and procedures. Previous customer-service or food-service experience is preferred but not required. The position offers full-time or part-time hours, flexible scheduling, and no overnight hours. Benefit eligibility depends on average hours worked per week over a 12-month period.

Requirements

• Previous customer-service or food-service experience is preferred but not required.
• Follow company recipes and procedures when preparing food.
• Handle payment and cash transactions accurately and professionally.

Nice To Haves

• Previous experience in customer service or food service.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in compliance with company recipes and procedures, including assembling menu items, shredding chicken, preparing salsa or dressing, and packing condiments.
• Process and assemble customer orders efficiently, accurately, and on time.
• Use suggestive selling to complete the customer experience and increase sales.
• Maintain cleanliness.
• Handle payment and cash transactions accurately and professionally.

Benefits

• Competitive pay
• No overnight hours
• Employee discount on food
• Career growth potential, with promotion from within
• Flexible schedule
• Medical, dental, and vision insurance
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts
• Legal insurance
• Pet insurance
• 401(k) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed