Service Team Leader - Initial Hygiene

Rentokil Initial

10h

About The Position

Rentokil Initial is seeking a practical, hands-on Local Service Team Leader to guide and support approximately 15 Initial Hygiene Technicians across the Hamilton and Bay of Plenty regions. The role focuses on operational execution, people support, and service quality, and is suited to an early- to mid-career leader seeking to strengthen operational and people-management capabilities. The position involves direct involvement in service delivery, team development, customer interactions, and operational coordination. Occasional travel to the Bay of Plenty may be required; a company vehicle is provided. Candidates must have permanent full working rights in New Zealand. Preferred applicants will undergo standard pre-employment checks, including medical assessments, reference checks, and criminal history verification, in accordance with Rentokil Initial standards. Rentokil Initial operates in New Zealand under the Rentokil, Initial, and Ambius brands. It is an international business services company with more than 63,000 employees in over 80 countries. The company highlights its values of Relationships, Teamwork, Service, and Responsibility, and its commitment to helping protect people, enhance lives, and preserve the planet.

Requirements

Around 2–4 years’ experience in a team leader or supervisor role; service or operations experience is preferred.
Enjoys hands-on work and staying close to the team rather than working purely strategically.
Strong communication skills and a practical, solutions-focused mindset.
Confidence handling day-to-day people matters and customer interactions.
Good organisation and time-management skills in a fast-paced environment.
Genuine interest in developing people and building team culture.
Full Class 1 New Zealand driver’s licence with a clean record.
Permanent full working rights in New Zealand.

Responsibilities

Lead approximately 15 field technicians, providing day-to-day guidance and support.
Coach and develop team members to improve performance and confidence.
Monitor service quality and resolve issues when needed.
Work with customers to ensure consistent, reliable service delivery.
Support scheduling, resource planning, and operational coordination.
Ensure health and safety standards are followed across all sites.
Assist with reporting and contribute to ongoing service improvements.
Travel occasionally to the Bay of Plenty regions as required.