Service Team Leader

Meijer•Brunswick, OH

About The Position

The Service Team Leader plans, directs, and supervises day-to-day operations within various store departments. This role mentors and coaches team members, implements strategies to improve customer service and store sales, and ensures customer needs are met quickly and efficiently. The Service Team Leader also maintains store appearance, with a focus on prime shopping hours, product presentation, and company standards. The role is responsible for staffing, selection, and hiring; team development and succession planning; disciplinary actions and discharge recommendations; and department profit and loss, sales, and shrink. The Service Team Leader spends most of their time in the store communicating with customers and team members, promoting a safe work environment, and ensuring exceptional service and adherence to Meijer standards. Reliable and consistent attendance is required; other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root causes.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members, supporting a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying career paths and development needs and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, sales, and shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to meet customer service and sales goals and maintain the area to Meijer standards.
Ensure team members are thoroughly trained and have completed required training.
Spend most of the workday in the store communicating with customers and team members to support exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.