Project/Service Team Leader

Convergint Career•Anchorage, AK

About The Position

Convergint is seeking a full-time Project/Service Team Leader who provides technical support and training to customers and is accountable for maximizing customer satisfaction. The role may include custom systems integrations, systems upgrade planning and execution, systems audits and consultation, database management, and installing, configuring, and supporting network systems and equipment for assigned projects. The Team Leader oversees projects through successful, timely completion within the contract’s budget and scope. This includes identifying and communicating project risks, helping develop strategies to control cost and schedule deviations, coordinating with Service Coordinators and Specialists, recommending scope changes, and seeking ways to improve customer satisfaction. The role also works with Service Coordinators on installation plans and job procedures, manages service agreements and time-and-material work, and supervises Service Coordinators. Supervisory duties may include mentoring, coaching, developing colleagues, and planning, assigning, and directing work. Other duties may be assigned as required.

Requirements

College degree, trade school, or equivalent experience.
4–6 years of relevant experience.
Strong technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Exceptional customer focus and ability to work regularly under pressure while proactively seeking to meet customer needs.
Ability to adapt procedures, processes, and tools to meet complex job requirements.
Self-starter who can work well without supervision.
Strong verbal, written, and interpersonal communication skills.
Advanced organizational skills and ability to handle multiple projects simultaneously.
High proficiency with computers, including familiarity with MS Office applications such as Outlook, Word, and Excel.

Nice To Haves

Experience in one or more of the electronic, fire alarm and life safety, and/or building automation industries.
College degree in Electronics.

Responsibilities

Provide technical support and training to customers, with accountability for maximizing customer satisfaction.
Perform or support custom systems integrations, systems upgrade planning and execution, systems audits and consultation, and database management and manipulation, as needed.
Install, configure, and support network systems and equipment for assigned projects, as needed.
Identify potential project risks, communicate them to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and deadlines.
Coordinate with Service Coordinators and Specialists on specific projects.
Recommend potential changes in scope and identify opportunities to continuously improve customer satisfaction.
Oversee projects to ensure successful and timely completion within budget and contract scope.
Work with Service Coordinators to prepare project installation plans and implement job procedures.
Manage service agreements and time-and-material work.
Supervise Service Coordinators; duties may include mentoring, coaching, and developing colleagues, as well as planning, assigning, and directing work.
Perform other duties and responsibilities as requested or required.
Participate in the Recruit Awesome People program by referring talent to the Talent Acquisition Team and hiring managers.