Project Team Leader

PuroClean Certified Restoration of Springfield•Springfield, MO

About The Position

The Project Team Leader manages and completes restoration jobs according to PuroClean processes and work orders. The role may respond to service calls, establish efficient job flow, coordinate job requirements, complete documentation, perform and supervise production work, and monitor jobs from start to finish. The position ensures safety procedures are followed, customer needs are met, production costs are maintained, and communications with customers and company personnel are timely. The Project Team Leader represents the PuroClean brand and provides considerate, high-quality service to residential, commercial, and insurance customers. The role also performs sales and marketing activities, including add-on sales and security checks, and coaches and trains production staff. Work may involve demolition of water-, mold-, and fire-damaged building materials, working in crawlspaces, and lifting at least 50 pounds while remaining active on one's feet. PuroClean describes its culture as team-oriented and rooted in servant leadership, compassion, and professional and personal growth. The posting mentions provided uniform shirts and tools, paid training, online mobile courses, paid vacation, and performance-based bonuses.

Requirements

Restoration experience is required.
Must have no felonies and be able to pass a background check.
Valid driver's license.
Must pass a drug test.
Ability to lift at least 50 pounds and remain on one's feet for prolonged periods.
Able to work in a crawlspace.
Clean appearance and professional attitude.
Willingness to learn and grow, and ability to lead and coach teammates.
Attention to detail in organization, cleanliness, and care for facilities, assets, and equipment.
Aptitude for record keeping, recording information, and communicating information.
Awareness of and respect for safety, using care and caution with teammates and customers.
Ability to multitask and handle deadlines; organizational and leadership skills.

Nice To Haves

Trainable to drive a box truck; no CDL is required.

Responsibilities

Manage and complete jobs according to PuroClean processes and work orders.
Respond to service calls when needed.
Establish efficient job flow and coordinate job requirements.
Complete job documentation accurately and in a timely manner.
Perform and supervise production work, monitoring assigned jobs from start to finish.
Follow and enforce job-site safety procedures.
Monitor jobs to ensure customer needs are met.
Perform sales and marketing activities, including add-on sales and security checks.
Communicate and build relationships with commercial, insurance, and residential customers.
Represent the brand and manage customer satisfaction.
Perform all aspects of the production processes and continue developing production skills and expertise.
Manage financial assets and equipment.
Follow uniform and policy guidelines in line with the Brand Identity Guide.
Leave jobsites clean and orderly.
Coach and train production staff technicians.
Perform preventative maintenance on vehicles and equipment and oversee facility maintenance.
Maintain clear communication with office staff, the immediate supervisor, fellow technicians, and customers.
Demolish water-, mold-, and fire-damaged building materials.