Service & Engagement Team Leader

Target • Shreveport, LA

1d • Onsite

About The Position

The Service & Engagement Team Leader leads the store’s guest-facing service and engagement teams to deliver a welcoming, efficient, and high-quality guest experience. This role builds a guest-first culture, supports in-store and digital services, drives guest loyalty, and helps ensure smooth service at checklanes, guest services, gift registry, pickup, and Drive Up. The leader develops and coaches team members, plans daily and weekly workloads, and uses guest, financial, and team metrics to improve service and sales outcomes.

The role includes leading Guest Advocates, Service Advocates, and Front of Store Attendants; supporting training, performance management, recognition, and talent development; addressing guest concerns; and promoting Target loyalty programs and major promotions. The leader also supports safe and ethical operations, physical security, merchandise protection, and store emergency and compliance needs. Depending on store needs, the leader may assume store-level Leader on Duty responsibilities.

This is a full-time role, though it does not guarantee 40 hours per week; hours may fluctuate based on business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping periods. The role involves frequent movement, handling merchandise, and working in varying conditions, including outdoors or other elements for Drive Up and carryout duties.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Ability to climb ladders as needed.
• Flexible schedule availability, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance is necessary.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver guest experience commitments and ensure team members understand, are trained in, and consistently execute them.
• Observe team members, provide feedback, recognize strong guest service, and hold the team accountable for expected behaviors and execution.
• Review guest, financial, and team outcome metrics; identify opportunities; and take action to improve results and guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in delivering friendly, timely, high-quality service and maintaining cleanliness standards.
• Support onboarding, learning, skills development, coaching, team interactions, and continuous education.
• Plan and execute daily and weekly workloads using sales goals, business reporting, and guest insights.
• Support Target Loyalty Programs and ensure the team can explain and promote program benefits and features.
• Follow up on training completion, check for understanding, and support team development conversations and career-path touch points.
• Personalize recognition and appreciation to reinforce guest service behaviors and a positive team culture.
• Help set expectations and manage performance by listening, observing, recognizing, and coaching team members.
• De-escalate guest concerns and support the team in resolving guest issues.
• Keep team members informed about major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Enable efficient and accurate pickup and Drive Up order fulfillment, including Drive Up returns and Starbucks orders, while following adult beverage laws.
• Support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to those standards.
• Model safe behaviors, identify and correct hazards, support incident response, and report and investigate injuries accurately and promptly.
• Model physical security processes and support storewide merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure procedures when acting as a key carrier, if applicable.
• Occasionally assume store-level Leader on Duty responsibilities based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED