Service Support

Dave & Buster's Inc.•Capitol Heights, MD

8d•$4 - $18

About The Position

Service Support assists bartenders, cocktail staff, and wait staff by maintaining area cleanliness and providing the support needed for fast, friendly, and accommodating service. The role contributes to a guest experience centered on food, drinks, and games, and follows company safety and sanitation policies and procedures. Duties include maintaining and stocking bus stands and wait stations; removing trash and spot-sweeping; handling opening and closing tasks, including party breakdown; preparing supplies for shift changes or closing; checking food garnishes and following tray procedures; bussing and resetting tables; delivering food; helping guests by clearing dishes and glassware and refilling beverages; assisting with party setup; maintaining restrooms and restocking supplies; cleaning high chairs and booster chairs; and assisting other team members as needed. The role requires a friendly demeanor and clear communication with guests and team members. The position involves working in a noisy, fast-paced environment, reading and writing handwritten notes, lifting and carrying up to 30 pounds, moving about the facility, and standing or walking for the entire shift. Days, nights, and/or weekends may be required. The listed salary range is 3.63–18.

Requirements

Must be at least 16 years of age.
Must demonstrate the ability to communicate clearly with guests and other team members.
Must be friendly and able to smile while working.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods; walking or standing is required for 100% of the shift.
Must be able to work days, nights, and/or weekends as required.

Nice To Haves

Restaurant and/or bar experience is preferred, but not required.

Responsibilities

Maintain and stock bus stands and keep wait stations clean.
Empty trash and spot-sweep as needed or when requested by a manager.
Perform opening and closing duties, including party breakdown.
Restock and prepare supplies for shift changes or closing.
Ensure food is properly garnished before running it to guests.
Follow tray procedures to minimize loss and deliver food timely and correctly.
Bus and reset tables.
Deliver food to tables and ensure guests have what they need.
Clear dishes and glassware and refill beverages for guests.
Assist with party setup.
Clean restrooms and restock restroom supplies.
Clean high chairs and booster chairs.
Assist other team members as needed or when business needs dictate.
Follow company safety and sanitation policies and procedures.
Communicate clearly with guests and team members while providing friendly service.