Service Support Specialist-Dispatcher

General Parts Group • Irving, TX

6d • Onsite

About The Position

Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Requirements

• High School diploma or its equivalent.
• Two years of education and/or experience in a related field.
• Strong customer service, communication, and problem-solving skills.
• Successful completion of a pre-employment drug screen and criminal background check.
• Prioritize safety in all you do.
• Excel at working independently with minimal supervision.

Nice To Haves

• 3-5 year's experience in dispatching.
• Experience in dispatching service technicians with a HVAC or Plumbing service company.

Responsibilities

• Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
• Handle clerical duties like scanning, filing, and managing daily mail.
• Welcome and guide customers in tagging their equipment for repairs.
• Manage UPS shipments, ensuring accuracy and proper documentation.
• Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
• Prioritize safety and follow our accident prevention procedures.
• Embrace new challenges assigned by the Branch Manager.
• This is a non-supervisory role, reporting to the Branch Manager.
• Your actions can impact people, finances, and our organization's reputation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED