Service Dispatcher

Crown Equipment Corporation•Arlington, TX

8d•Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Service Dispatcher to join their team. This role is crucial for ensuring efficient customer service by scheduling repairs and dispatching field service technicians. The dispatcher will manage service requests, coordinate planned maintenance, and handle various administrative tasks related to service operations. This position offers an excellent wage and benefits package for full-time employees.

Requirements

Less than 2 years related experience
High school diploma or equivalent
Legally authorized to work in the United States

Nice To Haves

Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills
Technical experience and knowledge
Ability to multitask
Familiarity with the service territory.

Responsibilities

Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
Schedule and dispatch planned maintenance to ensure timely completion.
Receive service requests from customers and coworkers.
Enter information into the computer.
Assist with paperwork and prepare reports.
May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.