Service Dispatcher

Polk Mechanical Company•Grand Prairie, TX

2d•Onsite

About The Position

At Polk Mechanical, we’re not just building projects, we’re building careers, communities, and the future of our industry. As a proud leader in mechanical construction and service, we bring innovation, craftsmanship, and people-first values to every job site and office. Polk Nation is made up of bold thinkers, problem-solvers, and team players who take pride in delivering excellence. If you're ready to grow, contribute, and be part of something bigger, you’ll feel right at home here. Our Service team is seeking a Dispatcher to provide white glove service to our customers and support our service technician team. If you are a multi hat wearing, detail focused, problem solving, collaborator, then we want to hear from you!

Requirements

Must have a positive customer focused attitude.
Must have a collaborative mindset and performance focused positive attitude.
Must be able to follow up with customers promptly while maintaining quality customer service.
Must be able to handle the wear and tear of a fast paced environment.
Must be able to wear multiple hats at once while still remaining successful.
Must be able to think creatively, and change direction as needed to meet goals.
Must have the ability to prioritize different projects and customer needs while communicating effectively.

Responsibilities

Be the front line communicator for the service department, generating service calls and communicating by phone and email with customers, sales representatives, vendors and service technicians.
Work closely with service managers to coordinate technicians, subcontractors and customer requests to determine schedule and dispatch workers to jobs while managing information in the dispatch system.
Monitor service technicians' workload and capacity throughout the day and review all "Open Calls" on a daily basis to ensure timely response and customer notification.
Verify field payroll and process on a weekly basis.