Service Dispatcher

Liftorporated•Lancaster, PA

10h•Onsite

About The Position

Lift, Inc. is Central Pennsylvania's exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier, specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania. LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING: 100% Employee Owned Company Competitive salary Medical, dental and vision insurance plans 100% company paid short term and long-term disability coverage 401(k) Plan with company match Company paid life insurance with optional additional coverage Paid holidays and Paid Time Off (PTO) Professional work environment Service Dispatcher We have an exciting opportunity for a Service Dispatcher at our Aerial branch. The Service Dispatcher prioritizes and schedules Technician workload for an assigned group of technicians in relation to KPIs. The position is responsible for providing outstanding customer service to external customers, creating, and relaying service requests to the technicians.

Requirements

High school diploma
Ability to work in a team setting
Minimum of one (1) year customer service experience in an office environment
Minimum of one (1) year experience computer skills with experience in Microsoft Office and Excel
Positive and friendly attitude toward customers and fellow team members
Must be able to follow directions both written and verbally
Ability to remain calm in stressful situations
Good organizational, time management, customer service and problem-solving skills
The ability to work accurately and meet deadlines
Must be over the age of 18

Nice To Haves

Two (2) or more years of dispatching experience.
Previous work experience in an office setting
Previous experience in a customer service role
Good phone and communication skills
Good email etiquette

Responsibilities

Receive service requests from the customer and dispatch the technician to perform the service.
Schedule and prioritize the Technicians workload daily and adjust as needed throughout the day.
Contact customers to schedule planned maintenance services.
Communicate with customers via phone and email on inquiries regarding daily service needs and provide a timeline for completion.
Track and monitor Technician work orders in relation to KPIs to maximize efficiency.
Create work orders for the Technicians based on service request.
Work in multiple in-house and third-party computer systems (Tinnacity, Equipsoft etc.) to monitor and update work orders.
Electronic record keeping of customer request(s) and progress of the request.
Perform other duties as required for business operations.