Service Dispatcher

Dead River Company • Woodstock, VT

6h • Onsite

About The Position

Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. This role involves professionally receiving incoming service-related calls from customers, inputting information into the computer system, and scheduling service. The dispatcher will schedule technicians for routine tune-ups and maintenance, communicate with field technicians via radio or cellular telephone, and utilize the computer system to generate invoices for service work. Responsibilities also include reconciling billable and non-billable time, coordinating the service contract program, assisting in controlling parts inventory, and coordinating the Gas Check program.

Requirements

• Good communication and listening skills
• Planning and scheduling skills
• Accuracy, organization, and attention to detail
• Analytical skills
• Dependability
• Courteous demeanor and professional appearance
• Flexibility to work overtime
• Ability to work in a dynamic environment without distraction
• A high school education or equivalent is preferred.

Nice To Haves

• Some understanding of petroleum products, equipment and basic service is beneficial.

Responsibilities

• Professionally receives incoming service-related calls from customers, inputs information into the computer system, and schedules service.
• Schedules technicians for routine tune-ups and maintenance work, and coordinates the scheduling of major repairs or installations with the Service Manager.
• Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
• Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
• Reconciles billable and non-billable time for service technicians.
• Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
• Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
• Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians, and inputs gas check information into the computer system.
• Performs other work-related duties as assigned.

Benefits

• Health Insurance – Premiums as low as $6 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED