Service Dispatcher

Royal Speedway•Tucson, AZ

1d•Onsite

About The Position

Royal Automotive Group is seeking an experienced Service Dispatcher that plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Requirements

Must be at least 18 years old
Must have at least two years of technical experience
Must be able to perform the physical duties associated with this position
High school diploma or GED
Must have an impressive work-ethic
Neat, clean, and professional appearance
Must have an unrestricted driver's license and clean driving record

Nice To Haves

Post high school tech school or ASE certification desired
The ideal candidate has a high school diploma or GED, an unrestricted driver's license, at least two years of dealer-level or large facility experience, post-secondary automotive training and a strong technical knowledge.

Responsibilities

Implements and maintains an effective dispatch system
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and technician skill level requires
Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
Ensures proper repair order documentation, I.e., complaint, cause and correction noted on every repair order
Prioritizes and controls all comebacks to ensure proper and prompt attention.
Ensures that technicians follow warranty material disposition procedures
Maintains timely and professional contact with service customers
Maintains an organized and up-to-date repair log
Maintains a clean work area and a professional appearance
Maintains high customer satisfaction ratings
Other tasks as assigned