Service Dispatcher

WORLDWIDE POWER PRODUCTS•Houston, TX

19h•Onsite

About The Position

The Service Dispatcher is responsible for coordinating and managing the daily schedule of field technicians to ensure efficient and timely service delivery. This role serves as a key liaison between customers, technicians, and internal teams, managing logistics, resolving operational issues, and maintaining accurate records. The ideal candidate is organized, proactive, and capable of handling fast-paced, time-sensitive situations.

Requirements

High school diploma or general education degree (GED)
2+ years of experience in a dispatch, scheduling, field operations or service coordination
Coordination
Responsiveness
Time-management
Flexibility
Prioritization

Nice To Haves

Associate degree or higher in Business Administration, Logistics or Supply Chain Management preferred

Responsibilities

Manage daily schedules for field technicians, optimizing routes and ensuring jobs are scheduled 2–3 days in advance.
Assign technicians to service calls based on skill set, availability, and urgency.
Ensure technicians are equipped with the necessary tools, equipment, and parts for each job.
Serve as the primary point of contact for field technicians during service calls, providing real-time updates and resolving issues.
Confirm service appointments with customers, communicate technician arrival times, and inform them of any delays or changes.
Respond promptly to emergency service requests and prioritize dispatching for urgent needs.
Work closely with Sales and Service Representatives to schedule equipment start-ups.
Coordinate monthly field service meetings, including developing topics, discussing challenges, and sharing performance updates.
Submit invoices into various customer portals as needed.
Take credit card payments by phone or email, particularly for first-time customers or accounts on hold prior to dispatch.
Collaborate with the Warranty Administrator, Parts Department, and Sales team to schedule warranty-related service for WPP-represented manufacturers.
Maintain and update accurate records of assets and service information based on customer interactions and technician updates.
Enter time entry as accurate and ensure notes are complete.
Proactively address scheduling conflicts, technician availability issues, and service delays to minimize disruption and maintain high customer satisfaction.
Report all recognized unsafe conditions or acts to Management.
Wear proper PPE when necessary.
Attend training sessions as required.
Perform all other duties as assigned.
Provide limited supervision to others through motivation, direction, review, and feedback of assigned tasks.
Supervise/manage/direct the selection, training, development, appraisal, and work assignments of 2 or more personnel. Has oversight over hiring, firing, promotions, and assignments.