Service Dispatcher

Facility Solutions Group•Austin, TX

13h•Onsite

About The Position

Facility Solutions Group is dedicated to timeless contribution and service in the lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service, and support by contributing to the quality of life of all employees. As one of the nation’s largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions, it is expanding its staff and seeking a Service Dispatcher to join the FSG - Austin team. As a Service Dispatcher, you will examine and analyze customer work order requests and schedule the appropriate field technician, relaying important information such as contact person, service to be rendered, or article to be repaired. The ideal candidate knows lighting maintenance strategies, has experience in scheduling crews, and has great customer service skills. Additionally, the ideal candidate must be able to commute to our facility in Houston daily and have Excel and other computer knowledge. We are looking for career-minded individuals who will grow with our company.

Requirements

High School Diploma or General Education Degree.
One year experience in scheduling/dispatching.
Valid driver’s license.
Must be able to report to facility Mon-Fri 7a-5 pm.
Must be able to pass drug and background screen.
Ability to read and interpret field paperwork, and job quotes.
Ability to multitask while staying organized.
Strong verbal and written communication skills.
Positive customer service skills.

Nice To Haves

Knowledge of Lighting is preferred inclusive of lamp types, ballasts, and transformers.
Experience in lighting and electrical is a plus!

Responsibilities

Prepare work orders and distribute them to field technicians.
Schedule service calls and dispatch field technicians.
Keep a record of service calls and work orders.
Update and maintain the service management system with complete notes and current status.
Audit and close completed work orders.
Update customers with schedules and material lead times.
Maintain and update the contract database and administer changes to service contracts.
Maintain clear and concise communications with department managers, crew, and customers.
Adhere to the requirements and specific needs of National Accounts customers.
Daily maintain the complete life cycle of a work order: open, create, schedule, and update all work orders.
Audit of Daily Service Management report Service Stats and Quality report.