Service Dispatcher

Sierra Pacific Home and Comfort•Rancho Cordova, CA

7d•Onsite

About The Position

Sierra Pacific has been a leader in the home services industry since 1984, providing top-tier services across the Greater Sacramento Region. From HVAC, Solar Pool & Electric systems, and Generators, to Water Treatment and Windows, the company takes pride in delivering a "Wow" experience for its clients at every touchpoint. The ideal candidate shares a commitment to integrity, excellence, and customer satisfaction. The Service Dispatcher role is crucial for keeping operations running smoothly. Responsibilities include scheduling, routing, and tracking Service Technicians in the field. The dispatcher will work closely with the customer service team to keep everyone informed about service times, appointments, delays, and special instructions. A successful dispatcher is organized, detail-oriented, and able to make quick decisions in a fast-paced, on-site environment.

Requirements

Strong team player with excellent communication skills.
Ability to think quickly and make decisions in a fast-paced environment.
Strong attendance and reliability.
Commitment to exceeding customer expectations.
Ability to lift up to 50 lbs as part of daily duties.

Nice To Haves

1+ years of dispatch experience
Service Titan experience is a plus!

Responsibilities

Efficiently route and schedule Service Technicians with high attention to detail.
Monitor technician activity, ensuring tasks are completed on time and according to plan.
Provide clients with updates on parts, scheduling, and appointment status.
Follow up with clients to confirm appointments and resolve any concerns.
Ask relevant qualifying questions to ensure field technicians are fully prepared for each job.
Assist the Customer Service team with incoming calls as needed.
Schedule and route Prepaid Maintenance appointments.