Service Support Specialist-Dispatcher

General Parts GroupIrving, TX
Onsite

About The Position

Unlock Your Potential as a Service Support Specialist! Position Summary: Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.

Requirements

  • High School diploma or its equivalent.
  • Two years of education and/or experience in a related field.
  • Strong customer service, communication, and problem-solving skills.
  • Successful completion of a pre-employment drug screen and criminal background check.
  • Prioritize safety in all you do.
  • Excel at working independently with minimal supervision.

Nice To Haves

  • 3-5 years' experience in dispatching.
  • Preferred experience in dispatching service technicians with a HVAC or Plumbing service company!

Responsibilities

  • Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
  • Handle clerical duties like scanning, filing, and managing daily mail.
  • Welcome and guide customers in tagging their equipment for repairs.
  • Manage UPS shipments, ensuring accuracy and proper documentation.
  • Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
  • Prioritize safety and follow our accident prevention procedures.
  • Embrace new challenges assigned by the Branch Manager.
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