Service Dispatcher - Dispatch Specialist

Hall Heating & Air • Amarillo, TX

4d • Onsite

About The Position

As an entry-level Service Dispatcher - Dispatch Specialist, you'll evaluate incoming customer calls, matching the right technician to every job based on skillset and location. You'll learn our business inside and out, mastering how to prioritize urgent calls and ensure no customer is left waiting. Your keen eye for detail will ensure a quality customer experience as you relay precise information to technicians in the field. Throughout the day, you'll update customers on the progress of their service calls, ensuring they are informed and satisfied. You'll record and report each service call meticulously, participating in ongoing training to hone your skills and grow as a professional. By the end of the day, you'll have played a crucial role in keeping our operations running smoothly and our customers happy.

Requirements

• Excellent phone skills
• Ability to use a computer
• Ability to quickly learn our intricate software system
• Must successfully pass a background check
• Must pass pre-employment drug testing

Nice To Haves

• Previous experience as a customer service representative would be a plus

Responsibilities

• Evaluate incoming customer calls
• Match the right technician to every job based on skillset and location
• Prioritize urgent calls
• Ensure no customer is left waiting
• Relay precise information to technicians in the field
• Update customers on the progress of their service calls
• Record and report each service call meticulously
• Participate in ongoing training

Benefits

• Competitive pay of $13 - $18 an hour
• Paid dental
• Paid vision
• 401K
• Health insurance
• Paid training and travel
• Paid vacation
• Paid holidays
• Paid life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed