Dispatch Specialist

Cable ONE • Remote AZ, AZ

1d • Remote

About The Position

The Dispatch Specialist II assists field technicians and other departments to ensure customer commitments are met. Using Cable One Field Service Management and ACSR. This position maximizes the efficiency and effectiveness of the field workforce.

Requirements

• High School Degree required.
• 2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM).
• Less than one-year prior customer service experience required.
• Excellent verbal and written communication.
• Strong data-entry ability (alpha/numeric).
• Must be able to navigate the internet and be comfortable using various computer programs.
• Ability to work in a fast-paced, demanding environment and with good time management.
• Understanding of Outlook and GPS.
• Understanding of ServiceNow and ACSR

Responsibilities

• Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests.
• Resolves various types of ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers.
• Monitors technician's routes in order to have an ongoing understanding of availability for work orders.
• Sets up locates and outages as required.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. cable/internet stipend (Phoenix associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED