Dispatch Operations Specialist

World OilBakersfield, CA
Onsite

About The Position

World Oil Transportation is seeking a Dispatch Operations Specialist to join their Bakersfield Safety Team. As a family-owned company with over 80 years of success, World Oil values work-life balance and fosters a healthy, safe, and productive work environment. This role involves a variety of administrative and communication tasks to support drivers and ensure customer satisfaction. Employment offers are conditioned on a negative drug and alcohol test.

Requirements

  • Ability to perform administrative tasks such as filing and data entry.
  • Strong communication skills for interacting with customers and drivers.
  • Ability to manage routing and scheduling.
  • Proficiency in data entry.
  • Ability to scan reports.
  • Skills in collaborating with management.
  • Ability to cultivate strong relationships.
  • Ability to monitor route changes and road construction issues.

Responsibilities

  • Performs a variety of administrative tasks, including filing, data entry, and correspondence with management.
  • Communicates with customers, responds to customer inquiries, and provides information via phone/email.
  • Provides communication and support services to drivers in a professional manner; maintains contact with the drivers throughout shift.
  • Routing and scheduling with drivers to ensure customer satisfaction.
  • Data entry of all service orders and fulfills completed orders.
  • Maintains and completes filing of service orders and route sheets.
  • Scans all completed reports to internal/external customers.
  • Collaborates with management to help modify routes to accommodate the needs of customers.
  • Cultivates strong relationships with drivers and customers to reduce service disruptions from last minute schedule changes.
  • Monitors any sudden route changes or road construction issues and work with drivers to establish new routes for timely pick up and deliveries.

Benefits

  • Strong work/life balance in a local position
  • Medical, Dental, and Vision coverage
  • 401k with Company Match
  • Paid vacation time
  • Paid sick time
  • Paid training
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