Dispatch Operations Specialist

World Oil•Bakersfield, CA

3d•Onsite

About The Position

World Oil Transportation is seeking a Dispatch Operations Specialist to join their Bakersfield Safety Team. As a family-owned company with over 80 years of success, World Oil values work-life balance and fosters a healthy, safe, and productive work environment. This role involves a variety of administrative and communication tasks to support drivers and ensure customer satisfaction. Employment offers are conditioned on a negative drug and alcohol test.

Requirements

Ability to perform administrative tasks such as filing and data entry.
Strong communication skills for interacting with customers and drivers.
Ability to manage routing and scheduling.
Proficiency in data entry.
Ability to scan reports.
Skills in collaborating with management.
Ability to cultivate strong relationships.
Ability to monitor route changes and road construction issues.

Responsibilities

Performs a variety of administrative tasks, including filing, data entry, and correspondence with management.
Communicates with customers, responds to customer inquiries, and provides information via phone/email.
Provides communication and support services to drivers in a professional manner; maintains contact with the drivers throughout shift.
Routing and scheduling with drivers to ensure customer satisfaction.
Data entry of all service orders and fulfills completed orders.
Maintains and completes filing of service orders and route sheets.
Scans all completed reports to internal/external customers.
Collaborates with management to help modify routes to accommodate the needs of customers.
Cultivates strong relationships with drivers and customers to reduce service disruptions from last minute schedule changes.
Monitors any sudden route changes or road construction issues and work with drivers to establish new routes for timely pick up and deliveries.