Service Supervisor - Tower at 3rd

American Campus Communities • Champaign, IL

7d • Onsite

About The Position

The Service Supervisor supports a property’s facilities maintenance operations by coordinating, helping supervise, and training the maintenance team. The role ensures work orders and maintenance tasks are completed on time, helps manage vendor relationships, and maintains high standards for residents. The supervisor supports property operations when the supervisor is absent and works with the manager to help lead the facilities team; the position has no direct reports. The role combines team coordination and increased responsibility with regularly performing maintenance work orders.

The Service Supervisor assists with property turns, preventive maintenance, inspections, facilities equipment and systems safety, inventory, supply ordering, invoice processing, vendor services, and key control. The role is expected to maintain a clean and orderly shop, storage, and back-of-house environment and to follow health, safety, and OSHA requirements. American Campus Communities describes opportunities to gain certifications and develop a facilities maintenance career through nearby-property support and on-the-job training.

Requirements

• Two years of proven experience in residential facilities maintenance.
• A strong foundation in maintenance operations and the ability to perform work orders consistently.
• Ability to support team performance and take on increased responsibility while helping lead the facilities team in partnership with the manager.

Nice To Haves

• HVAC certification.
• CPO certification, if applicable.
• Experience in residential apartment maintenance, such as as a maintenance or facilities technician.

Responsibilities

• Coordinate, help supervise, and train maintenance team members; ensure timely completion of work orders and maintenance tasks; support operations in the supervisor’s absence.
• Execute work orders and complete work order system close-out and verification; coordinate with vendors as needed.
• Assist with and help lead the property turn process, coordinating vendors for efficient execution.
• Assign and perform preventive maintenance work and contribute to updates of preventive maintenance plans.
• Inspect public areas and resident apartments to ensure facilities maintenance standards are met.
• Ensure safe operation, compliance, preventive maintenance, and training for facilities equipment and systems, following health, safety, and OSHA regulations.
• Communicate with and assist outside vendors, including escorting them on-site; help manage vendor relationships, contracts, and vendor agreements.
• Conduct inventory assessments to ensure necessary tools and supplies are available.
• Use national vendor partnerships to reduce expenses and leverage market-wide vendor services for consistency and scalability with nearby properties.
• Maintain a clean and orderly shop, storage, and back-of-house environment, keeping tools and supplies organized.
• Assist with coordinating vendor services such as snow removal and landscaping.
• Help order maintenance supplies and equipment within budget and assist with timely invoice processing.
• Maintain key control oversight, including key box access.
• Serve as an American Campus representative and liaison in interactions.
• Perform other duties as assigned by the supervisor.

Benefits

• Dental insurance.
• Vision insurance.
• 401(k) with employer matching.
• Medical and dependent care flexible spending accounts (FSA).
• Life insurance.
• Sick leave.
• Paid time off.
• Paid pregnancy and childbirth leave.
• Paid paternity leave.
• Health insurance.
• Health savings account (HSA) with employer matching.
• Short-term and long-term disability.
• Preferred membership pricing at local and national companies.
• CoreGiving Volunteer Days.
• Referral Program.
• Charity Matching Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed