Service Supervisor - Missions at Sunbow

Greystar•Chula Vista, CA

5d•$31 - $33•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role is at a stabilized, 336-unit property and includes service-request repairs, apartment make-ready work, inspections, preventive maintenance, inventory and budget support, safety compliance, and resident service. The schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs; on-call coverage is required, including evenings, weekends, and holidays. The stated pay range is $30.50–$32.50 per hour in Chula Vista, California. This position is eligible for a 20% housing discount, subject to applicable discount and unit availability.

Requirements

High school diploma, GED, or related experience and training.
Property management maintenance, building maintenance, or related trade experience; the posting specifies 1–2 years of property maintenance experience.
Strong multifamily maintenance experience with demonstrated supervisory and team leadership skills.
Ability to use and maintain hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices safely; incumbents generally provide their own hand tools unless prohibited by state law.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, including when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs to maintain records and prepare information for management.
Mathematical skills for working with whole numbers, decimals, and fractions in financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems involving system-pressure testing or refrigerant handling.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.
Local routine travel may be required for business meetings, training, or other work-related needs.

Nice To Haves

Experience with Yardi, Happy Co, work-order systems, and make-ready tracking systems.
Property management system experience.

Responsibilities

Respond to and complete resident service requests and routine upkeep by diagnosing issues and making repairs according to policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans when needed.
Inspect contractor, vendor, and service-provider work to confirm materials and services meet quality, scope, and specification requirements.
Maintain inventory of spare parts and maintenance materials and coordinate with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventive maintenance procedures as outlined in the Policy and Procedure Manual.
Assist the Community Manager with budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts where possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, keep safety data sheets current and accessible, and stay current with OSHA and other safety requirements to support compliance.
Provide respectful, responsive customer service to residents and team members, answer questions, address complaints sensitively, and complete assigned work orders efficiently and urgently.

Benefits

20% housing discount for this position, subject to applicable discount and unit availability.
Medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount and unit availability.
May be eligible for weekly, monthly, and/or quarterly bonus programs as an onsite property position.