Service Supervisor - Missions at Sunbow

Greystar Management Services•Chula Vista, CA

3d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. This role supports a stabilized 336-unit property and includes resident-requested work orders, routine upkeep, apartment make-readies, preventative maintenance, inspections, inventory management, budgeting support, cost control, and safety compliance. The position requires on-call availability during evenings, weekends, and holidays. The schedule is Monday through Friday, generally 9 a.m. to 6 p.m., and may change based on business needs. The role requires 1–2 years of property maintenance experience, strong multifamily maintenance experience, and demonstrated supervisory and team leadership skills. Experience with Yardi, Happy Co, and work-order and make-ready tracking systems is preferred. The position is eligible for a 20% housing discount, subject to applicable availability and conditions.

Requirements

1–2 years of property maintenance experience.
Strong multifamily maintenance experience with demonstrated supervisory and team leadership skills.
High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and business contacts, respond courteously, and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Mathematical skills to add, subtract, multiply, and divide numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certifications if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
All certifications required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods, bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Experience with Yardi, Happy Co, and work-order and make-ready tracking systems.
Property management system experience.

Responsibilities

Complete service requests and routine community upkeep by diagnosing problems and making repairs according to established policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-readies, including pre-move-out inspections, punch lists, vendor scheduling, supply procurement, maintenance tasks, and inspection of completed work.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, exteriors, market-ready interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Periodically inspect work performed by service team members and develop corrective action plans when needed.
Inspect contractors’, vendors’, and other service providers’ work to confirm it meets quality standards, scope, and specifications.
Maintain an adequate inventory of spare parts and maintenance materials and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct regularly scheduled safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements.
Provide respectful and responsive customer service to residents and team members, answer questions, address maintenance complaints sensitively, and complete assigned work orders efficiently and urgently.

Benefits

20% housing discount for this position, subject to applicable conditions and availability.
Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost employee medical coverage, including free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.