UPMC Presbyterian - Kamin Tower - Supervisor, Food Service

UPMC • Pittsburgh, PA

1d

About The Position

The Supervisor, Food Service is responsible for training, supervising, and managing the performance of food service associates to maintain food safety, food quality, and customer satisfaction across varied Food and Nutrition operations. The position includes direct supervision of hourly associates and ensuring their compliance with UPMC policies, department standards, and guidelines.

Schedules include a mix of daylight and evening shifts, with rotating weekends and holidays. Candidates should have open availability between 5:30 a.m. and midnight. The role is associated with UPMC Presbyterian’s Kamin Tower, which is scheduled to open in January 2027.

Requirements

• High school diploma or GED.
• At least 3 years of relevant experience.
• At least 1 year of relevant leadership experience.
• Allegheny County Health Department or other certified food protection manager certification required within 6 months of hire.
• ANAB National Accreditation Board or ServSafe certification.

Responsibilities

• Conduct orientation, training, and coaching for new team members, and ensure routine competency checks are completed with appropriate follow-through.
• Provide relevant and timely performance feedback through the performance review process.
• Monitor food quantity and quality to ensure products are available for meal service according to the menu and special requests.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure regulatory compliance.
• Routinely monitor the food safety program and take immediate, appropriate action on identified hazards.
• Schedule personnel to meet operational needs and volume and budgetary guidelines.
• Monitor the sanitation program daily to maintain inspection readiness.
• Maintain adequate inventory levels and oversee the security of inventory and cash revenues.
• Coach and discipline associates as appropriate and in accordance with Human Resource policies and procedures.
• Conduct and document service recovery for customer complaints according to operational guidelines.
• Directly supervise hourly associates and ensure adherence to UPMC policies and procedures, department standards, and guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED