UPMC Presbyterian - Kamin Tower - Team Leader, Food Service

UPMC • Pittsburgh, PA

1d • Onsite

About The Position

The Team Leader, Food Service assists the Food Service Supervisor with daily operations and helps train and develop food service associates. The role supervises hourly associates and supports department standards, food safety, sanitation, service quality, inventory security, and customer service recovery. The position is primarily scheduled from 12:00 p.m. to 8:30 p.m., with every other weekend off.

Requirements

• Two years of relevant experience required.
• Food protection manager certification from the Allegheny County Health Department or another certified provider is required within six months of hire.
• American National Accreditation Board (ANAB) certification or ServSafe certification.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Supervise hourly associates and ensure adherence to UPMC policies and procedures and department standards and guidelines.
• Oversee the security of inventory and cash revenues.
• Orient, train, and coach new team members according to department guidelines.
• Routinely monitor the department food safety program and take appropriate immediate action when hazards are identified.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance and provide appropriate follow-through.
• Conduct and document service recovery for customer complaints according to operational guidelines.
• Monitor food quantity and quality to ensure appropriate products are available for meal service, including menu items and special requests.
• Monitor the operation’s sanitation program daily to ensure readiness for inspections.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED