Service Supervisor -Waltham Branch Location

Braman Termite & Pest Elimination•Waltham, MA

About The Position

Braman Termite & Pest Elimination is seeking a Service Supervisor with pest control experience to lead Service Professionals and support high-quality service, operational efficiency, and safety compliance. The supervisor coaches and develops the team, oversees daily operations, and may perform technical service work such as pest inspections and treatments. The role includes participation in an on-call rotation, including nights and weekends as needed. The position is associated with the Waltham Branch Location; the posting also refers to operations in North Haven. Braman describes itself as a team built on trust and integrity, with over 135 years of experience and a supportive environment, structured training, and opportunities for advancement. The salary range is $55,000–$65,000, plus bonuses and incentives, with starting compensation depending on experience.

Requirements

Pest control experience is required.
Ability to obtain a Massachusetts CAT 41 license.
Willingness and ability to occasionally perform technical service work in the field.
Ability to manage multiple priorities in a fast-paced environment.
Clear and professional communication skills.
Comfort with Microsoft Office and operational systems.
Valid driver’s license and strong driving record.
Ability to lift up to 50 lbs, climb ladders, enter crawl spaces, and work on your feet throughout the day.
Comfort working indoors and outdoors in all weather conditions.
Screening includes a background check, driver’s license check, and drug screening (excluding Marijuana/THC as allowed by law).

Nice To Haves

Two or more years of supervisory or team leadership experience in pest control.
Strong leadership, organization, and problem-solving skills.
Commercial Applicator License (Core) and CAT 41 Supervisory License.

Responsibilities

Coach, support, and motivate Service Professionals through regular communication and field engagement.
Drive team performance through training, feedback, and performance management.
Foster a positive, accountable team culture.
Oversee scheduling, routing, and coverage to ensure uninterrupted service.
Review and approve weekly timesheets and coordinate with office staff.
Troubleshoot day-to-day operational challenges.
Perform technical service work as needed, including pest inspections and treatments.
Conduct ride-alongs, audits, inspections, and quality checks.
Ensure adherence to company standards, safety protocols, and regulatory requirements.
Support client audits and reporting efforts.
Adjust routes and resources based on business needs.
Participate in an on-call rotation, including nights and weekends as needed.