Multi-Location Branch Customer Service Specialist

Sherwin-Williams • Mukilteo, WA

2d

About The Position

The Branch Customer Service Specialist works closely with commercial paint customers to identify their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. The role is responsible for resolving customer concerns promptly, supporting customer satisfaction, maintaining product knowledge and store presentation standards, and meeting sales goals.

The position involves customer contact, including possible contact with minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. Sherwin-Williams states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The company describes support for employees in three areas: health and well-being, career development, and connection with an inclusive team and broader communities. The position is eligible for health benefits such as prescription savings and virtual physician visits, retirement and savings benefits, and paid time away that includes vacation, holidays, and military leave. A separate section describes benefits for part-time regular employees not covered by a collective bargaining agreement; it does not state that this position is part-time.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future employment-work-visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Eligible for health benefits, including prescription savings and virtual physician visits.
• Retirement and savings benefits.
• Paid time away that includes vacation, holidays, and military leave.
• The company describes employee support through health and well-being, career development, and connection with an inclusive team and communities.
• The posting describes paid holidays, military leave, bereavement leave, and vacation for part-time regular employees not covered by a collective bargaining agreement; applicability to this role is not specified.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed