Multi-Location Customer Service Specialist

Sherwin-Williams•Greenwood, IN

5d•Onsite

About The Position

This full-time role supports Sherwin-Williams retail stores within a 12-mile radius of Store #1455 at 331 S. State Rd., Greenwood, IN 46142. The Customer Service Specialist works with wholesale and retail customers to understand their needs, answer questions about Sherwin-Williams products, and recommend suitable products and services. The role focuses on excellent customer service and meeting store sales goals, while maintaining product and store presentation standards and staying knowledgeable about product features. The starting pay rate is $18.05 per hour. The position involves contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status now or in the future.
Must have a valid, unrestricted driver’s license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

High school diploma or GED.
At least one year of experience working in a delivery, retail, or customer service position.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist in making deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Remain knowledgeable about products offered and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.