Multi-Location Customer Service Specialist

Sherwin-Williams • Kenton, OH

1d • Onsite

About The Position

The Customer Service Specialist supports Sherwin-Williams retail stores by assisting wholesale and retail customers, identifying their needs, answering questions about products, and recommending appropriate solutions. The role is also responsible for resolving customer concerns, maintaining product knowledge and store presentation standards, and achieving store sales goals. The selected individual is expected to work at stores within a 20-mile radius of Store #1903 in Kenton, Ohio. Duties involve customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. A criminal history review is required to protect the business, its operations and reputation, and the safety of customers, staff, vendors, contractors, and the public.

The role may require working all scheduled hours, including evenings and weekends, and performing physical tasks such as retrieving, lifting, and carrying products. The hiring process includes an online application, a digital video interview for qualified candidates, and an in-store interview for top candidates.

Sherwin-Williams describes its employee offering in terms of rewards, benefits, flexibility, health and well-being, career development, and connection with an inclusive team and broader communities. Specific benefit eligibility and offerings are available through the company's candidate benefits website.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• For current Sherwin-Williams employees: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For current Sherwin-Williams employees: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about offered products and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, including retirement, health care, total well-being, and daily commuting; specific offerings and eligibility are provided on the company's benefits website.
• The company describes flexibility and opportunities to learn, develop new skills, and grow professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed