Multi-Location Customer Service Specialist

Sherwin-Williams • Hayward, CA

4d • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering questions about products, and recommending suitable solutions. The role involves resolving customer concerns promptly, maintaining knowledge of product features, and helping ensure that products and the store meet quality and visual standards. Specialists provide excellent customer service while working toward store sales goals.

The position serves stores in Berkeley, Oakland, San Lorenzo, and Danville within a 15-mile radius of Store #708132 at 20911 Foothill Blvd, Hayward, CA 94541-1511. The position is full-time and has a starting hourly rate of $21.00. Duties involve contact with customers, including possibly minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to health and well-being, career development, community connection, retirement, health care, and commuting; specific eligibility and offerings are referenced on the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed