Multi-Location Customer Service Specialist

Sherwin-Williams•Hayward, CA

4d•Onsite

About The Position

The Customer Service Specialist supports Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering questions about products, and recommending appropriate solutions. The role focuses on excellent customer service, resolving concerns promptly, maintaining product knowledge and store presentation, and consistently meeting sales goals. The position involves customer contact, potentially including minors, and access to payments, electronic equipment, personal information, merchandise, and other valuable items. A criminal-history review is required. The employee will work at stores in Berkeley, Oakland, San Lorenzo, and Danville, within a 15-mile radius of Store #708132 in Hayward, California. This is a full-time position with a starting hourly rate of $21.00.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring sponsorship for employment work-visa status now or in the future.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous work experience selling paint and paint-related products.
Previous work experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with company policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work-order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Maintain assigned areas in an in-stock and presentable condition.
Stay knowledgeable about products and discuss available options.
Comply with inventory-control procedures.
Suggest ways to improve sales.