Multi-Location Customer Service Specialist

Sherwin-Williams • Pickerington, OH

21h • Onsite

About The Position

The Customer Service Specialist supports retail stores by assisting wholesale and retail customers, identifying their needs, answering questions about Sherwin-Williams products, and recommending suitable solutions. The role is expected to resolve customer concerns promptly, maintain product knowledge and store presentation standards, deliver excellent service, and meet sales goals.

The selected candidate will work at stores within a 15-mile radius of Store #721052 at 1301 Hill Road North, Pickerington, Ohio. This is a full-time position with a hiring rate of $17.50 per hour. The position involves contact with customers, including potentially minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The Company states that it will review criminal history for business, operational, and safety reasons.

The role includes customer service and sales, processing transactions, maintaining work orders and inventory, retrieving and preparing products, stocking and displaying merchandise, cleaning equipment, loading and unloading trucks, and assisting with deliveries as needed. The employee must be willing to work all scheduled hours, which may include evenings and weekends, and be able to lift and carry materials up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation.

The hiring process consists of an online application, a digital video interview for qualified candidates, and an in-store interview for selected candidates. Sherwin-Williams describes its employee support in terms of life, career, and connection, and refers candidates to its benefits website for details on offerings for which they may be eligible.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing employment-work-visa sponsorship now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with company policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• Sherwin-Williams describes a range of benefits intended to support health and well-being, career development, community connection, retirement, health care, and commuting. Candidates are directed to the company benefits website for details on offerings for which they may be eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed