Multi-Location Customer Service Specialist

Sherwin-Williams • Greenwood, IN

23h • Onsite

About The Position

The Customer Service Specialist supports retail stores by assisting wholesale and retail customers, identifying their needs, answering questions about Sherwin-Williams products, and recommending suitable solutions. The role involves resolving customer concerns, maintaining product knowledge and store presentation standards, and delivering excellent service while meeting sales goals. The selected candidate will work at stores within a 12-mile radius of Store #1455 at 331 S. State Rd., Greenwood, IN 46142. This is a full-time position with a starting pay rate of $18.05 per hour. The role may involve access to customers, including minors, cash and other payment methods, electronic equipment, personal information, merchandise, and other valuables; the company states that a criminal-history review is necessary.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work-order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Stay knowledgeable about products and discuss available options.
• Comply with inventory-control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to retirement, health care, well-being, and commuting; specific offerings and eligibility are available through its benefits information for candidates.
• The company describes opportunities to learn, develop new skills, and grow professionally.
• The company describes flexibility to support health and well-being.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed