Multi-Location Customer Service Specialist

Sherwin-Williams • Brighton, MI

3d • Onsite

About The Position

The Customer Service Specialist supports the success of Sherwin-Williams retail stores by helping wholesale and retail customers identify their needs, answering questions about products, and recommending suitable solutions. The role focuses on resolving customer concerns, maintaining strong customer satisfaction, staying current on product features, maintaining store and product presentation standards, and consistently meeting sales goals.

The position serves stores #5195, #1442, and #1224 in Brighton and Hartland, Michigan. Duties include customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. Sherwin-Williams states that criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The posting describes a hiring process involving an online application, a digital video interview for qualified candidates, and an in-store interview for top candidates. Benefits are described generally, with candidates directed to the company benefits site for details on offerings for which they may be eligible.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Internal Sherwin-Williams applicants must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Internal Sherwin-Williams applicants must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes benefits and flexibility intended to enhance health and well-being.
• The company describes career opportunities to learn, develop new skills, and grow contributions.
• The company describes an inclusive team and commitment to its communities.
• A general description of potentially eligible benefit offerings is available through the company's benefits site; specific benefits are not itemized in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed