Multi-Location Customer Service Specialist

Sherwin-Williams•Pickerington, OH

2d•Onsite

About The Position

This full-time retail position supports stores within a 15-mile radius of Store #721052 at 1301 Hill Road North, Pickerington, Ohio 43147. Customer Service Specialists assist wholesale and retail customers by determining their needs, answering questions about Sherwin-Williams products, and recommending suitable solutions. They resolve customer concerns, maintain product knowledge and store presentation standards, and work toward sales goals. The hiring rate is $17.50 per hour. The role involves contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. The company states that it conducts criminal-history reviews to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the country of employment without requiring employment visa sponsorship now or in the future.
Must have a valid, unrestricted driver's license.
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

High school diploma or GED.
At least one year of experience in delivery, retail, or customer service.
Previous experience selling paint and paint-related products.
Previous experience operating tinting and mixing equipment.
Ability to read, write, comprehend, and communicate in more than one language.
Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

Provide excellent sales service and support high levels of customer satisfaction.
Assist customers in person and over the phone by identifying their needs and presenting appropriate products and services.
Build productive, trust-based relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with company policies and procedures.
Follow and achieve monthly, quarterly, and yearly sales goals.
Maintain precise work-order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications as needed.
Stock shelves and set up displays.
Clean store equipment.
Load and unload delivery trucks.
Assist with deliveries as needed.
Keep assigned areas in-stock and presentable.
Stay knowledgeable about products and discuss available options.
Comply with inventory control procedures.
Suggest ways to improve sales.