Service Supervisor - Canvas on Blake

Greystar•Denver, CO

2d•$34 - $38•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role completes resident service requests and routine maintenance, prepares vacant apartments for leasing and move-in, and establishes standards for the upkeep and appearance of the community. The supervisor inspects work by service team members and contractors, maintains parts and materials inventory, completes preventative maintenance, and assists the Community Manager with maintenance budgets and cost control. The role also conducts safety meetings and helps ensure compliance with applicable safety requirements. It requires responsive, respectful customer service to residents and team members, along with a flexible schedule that includes on-call coverage during evenings, weekends, and holidays.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law, and be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, including when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Mathematical skills to perform basic operations with whole numbers, decimals, and fractions when reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to work a flexible schedule, including taking on-call shifts during evenings, weekends, and holidays.

Nice To Haves

Property management system experience.

Responsibilities

Complete resident-generated work orders and routine community maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, maintenance punch lists, vendor scheduling, supply acquisition, repairs, and final inspections.
Develop standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractors’ and vendors’ work, materials, and services to ensure they meet quality, scope, and specification requirements.
Maintain adequate inventory of spare parts and maintenance materials and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventative maintenance procedures.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when feasible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep MSDS sheets current and accessible, and stay up to date on OSHA and other safety-related requirements.
Provide courteous and responsive customer service, answer questions, address complaints sensitively, and complete assigned work orders efficiently and urgently.
Take on-call coverage during evenings, weekends, and holidays.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.