Assistant Community Manager - Canvas on Blake

Greystar Management Services•Denver, CO

8d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational functions of the community. The role handles accounting and bookkeeping, monthly close-out and financial reports, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and use of property management software to record and report financial activity. The position also supports resident satisfaction and retention, lease enforcement and collections, vendor coordination, evictions, move-outs, leasing and marketing, and the client/owner relationship. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor and helps coordinate daily operations in accordance with company policies and procedures.

Requirements

At least 1–3 years of relevant residence life and/or property management experience.
Understanding of lease terms, lease enforcement, and collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and certifications applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Operate property management software and accurately enter transactions, updates, and backups to maintain system integrity.
Review resident files and accounting records for unpaid or late fees, communicate outstanding balances, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile work or purchases; obtain Community Manager approval; code charges; and coordinate related communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court hearings or eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit or lease-cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests and take appropriate action to resolve service issues and support resident retention.
Serve as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
Assist with client and owner relationships by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering Guest Card information, showing apartments and models, closing leases, obtaining deposits, and helping prospects complete applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
Make local trips as needed for bank deposits, training, or other job responsibilities; occasional travel may be required for meetings or training.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential weekly, monthly, or quarterly bonus programs for onsite property positions.