Assistant Community Manager - Lakehouse on Wylie
About The Position
The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of Lakehouse on Wylie, a stabilized 332-unit garden-style property in Charlotte, North Carolina. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and recording and tracking the community’s financial activity in property management software. The position also helps enforce lease terms, manage delinquencies and evictions, process resident move-outs, address resident concerns, and promote resident satisfaction and retention. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and property operations. The role may also support leasing, marketing, and owner relationships. The schedule is Monday through Friday with rotating weekends.
Requirements
- At least 1–3 years of relevant experience in residence life and/or property management.
- Experience demonstrating knowledge of community management, sales, marketing, and customer service sufficient to support daily apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
- Understanding of lease terms and lease enforcement, including collections.
- Excellent written and verbal communication skills.
- Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
- Required licenses and/or certifications for applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property.
- Proficiency with internet, word processing, spreadsheet, and database-management programs.
- Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
- Ability to access all exterior and interior parts of the property and amenities.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Nice To Haves
- Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Responsibilities
- Complete daily financial transactions by collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
- Use property management software to enter transactions and required information accurately and maintain system integrity through updates and backups.
- Review resident files and accounting records for unpaid balances and late fees, communicate with residents, collect delinquencies, and enforce lease terms.
- Review and submit vendor, contractor, and service-provider invoices; reconcile work or products, obtain Community Manager approval, code charges, and coordinate related communications.
- Follow established eviction procedures, including notice requirements, resident evictions, and representation of the community in court hearings and eviction proceedings as required.
- Process resident move-outs in accordance with lease terms, notice requirements, established procedures, and legal requirements, including applicable deposit and lease-cancellation fees.
- Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
- Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks, and managing compliant community operations.
- Assist with client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
- May support leasing and marketing by greeting prospects, collecting Guest Card information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
Benefits
- Medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
- Paid time off for full-time employees, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrual with tenure.
- Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
- Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
